Frequently Asked Questions

The typical delivery time varies depending on the type of service you choose. If you opt for our AOG service,we prioritize urgent deliveries and strive to deliver Within the shortest possible time frame to minimize aircraft downtime. Our 'Critical' service ensures expedited delivery within a specific timeframe agreed upon within a specific timeframe agreed upon with the customer.For 'Routine' deliveries, the timeframe is typically longer as it follows our standard shipping schedule.

At GFA,we prioritize safety in all aspects of our aviation logistics operations,especially when handling hazardous materials (hazmat).As leading aircraft parts suppliers,our logistics team undergoes specialized training and holds certifications in hazmat handling,ensuring compliance with all relevant regulations and guidelines. We strictly adhere to established protocols for the safe packaging,handling, and transportation of hazmat chemicals,minimizing the risk of incidents during transit.

While there are no additional costs associated with our delivery services,its important to note that the prices displayed during the checkout process include all applicable charges.We strive to provide transparent pricing to our customers,as one of the top airplane parts suppliers, ensuring clarity and avoiding any unexpected costs upon delivery.

At GFA, regulatory compliance is a top priority throughout the delivery process. We maintain proper certifications and licenses required for our operations, ensuring adherence to local, national, and international regulations governing transportation and aviation logistics. Our team stays updated on regulatory changes and implements necessary measures to remain compliant, safeguarding both our operations and our customers' interests.

Yes, customers can easily track the delivery status of their purchased aircraft parts through our user-friendly online platform. By accessing the 'My Account' section on our website, customers can view real-time updates on the status of their orders, including tracking information for shipments in transit.

Absolutely! At GFA, we understand that each customer may have unique delivery preferences or requirements for their consigned inventory. During the checkout process, customers have the option to update their delivery address and provide specific instructions or preferences in the designated 'Key Notes' section. Whether it's requesting a specific delivery route, delivery time window, or special handling instructions, we strive to accommodate our customers' needs to ensure a seamless delivery experience.

As one of the finest aircraft parts distributors, we accept payment via credit card and bank transfer. This provides flexibility for our customers to choose the most convenient method for them

Yes, we prefer payments to be made in USD (United States Dollat) to streamline our payment processing system and ensure accuracy in transactions.

There is a $35 additional fee for bank transfers to cover processing costs. However, there are no additional charges for payments made via credit card. Need to confirm the CC avenue charges for CC payment

Upon successful payment, an invoice of receipt will be automatically generated and sent to the customer via email. Additionally, customers can download their invoice of receipt from the ‘My Account’ section on our website for easy access and record-keeping.

To apply for a Credit Account, please contact us at ecommerce@gfa.aero. Our dedicated team will assist you with the application process and provide further information on eligibility criteria and terms.

If you encounter any payment disputes or issues, such as discrepancies in invoicing or unexpected changes, please reach our to us promptly at ecommerce@gfa.aero. Our team will investigate the matter thoroughly and work towards a resolution on time, ensuring a smooth payment experience for our customers.

Yes, we offer AOG (Aircraft on Ground) services. Our team is experienced in handling AOG situations, and we have a dedicated AOG desk to ensure prompt and efficient assistance during critical times.

Yes, before placing an order, you need to have your company registered with us. Additionally, users must be registered with our platform. These steps ensure a smooth and compliant ordering process.

To have your order shipped on the same day, the transaction needs to be completed before 3 pm GMT+4. This deadline ensures that we can process and dispatch your order promptly.

Yes, you can modify of cancel an order, but this must be done before the order gets shipped. Once the order has been dispatched, modifications or cancellations may not be possible.

Our line and purchase order minimums are available on our e-commerce store. You can find the minimum purchase order requirement displayed when adding items to your cast.

Our refund policy is governed by our Terms and Conditions (T&C). You can find detailed information about our refund policy in the T&C section on our website.

To request a refund, please contact our customer support team at ecommerce@gfa.aero. Provide your order details and the reason for the refund request, and our team will assist you further.

Once the refund is initiated, it typically takes 5-7 working days for the refunded amount to reflect in your account, depending on your bank's policies and processing times.

Yes, as leading aircraft parts distributors, GFA does provide a warranty for products purchased through our online store. We stand by the quality of our products and offer warranty coverage to ensure customer satisfaction. Warranty based on the condition of the parts purchased

No, these aren't any special considerations of certifications required for purchasing hazmat chemicals through GFA's online platform.

Reprinting product certifications is a simple process. You can easily download and reprint your product certifications from the "My Account" section on our website. Simply log in to your account, navigate to the older history or certifications section, and locate the relevant document. From these, you can download and point the certification as needed. If you encounter any difficulties or have specific requirements regarding product certifications, feel free to contact our customer support team for assistance at ecommerce@gfa.aero

You can check the availability of specific aircraft parts or components in GFA e-commence through two methods: Single-line search: Simply enter the part number related to the component you're looking lot into the search bar. Multiple-line search: If you have a list of parts of components, you can utilize the multiple-line search option to enter multiple part numbers separated by semicolons.

GFA's e-commerce platform is updated in real time to reflect the current stock availability. This means that you can rely on the accuracy of stock levels displayed on the website, ensuring that you have the most up-to-date information when making purchasing decisions.

At GFA, all products undergo meticulous inspection and testing processes to meet stringent quality standards and industry regulations. Our certification process involves thorough examination and verification of each component's condition and airworthiness, ensuring that they meet or exceed industry standards. GFA Follow ASA-100 (FAA AC 0056B) quality standards.

GFA provides an Authorized Release Certificate and an ATA-106 for all purchased products, ensuring their quality and compliance. Authorized Release/OEM certificate

To create an account on the GFA e-commence portal, you need to begin by registering your company. Once your company is registered, you can proceed with user registration. To register your company, click on the link below: https://gfa.aero /registration

Absolutely. As one of the leaders in the realm of aircraft parts repair and overhaul, we prioritize the security and privacy of our users personal information. Our platform employs robust security measures to safeguard your data against unauthorized access or misuse.

Yes, you can easily update your account information, including adding multiple shipping addresses, through the 'My Account' section. Simply navigate to your account settings, and you'll find options to manage and update your information conveniently.

If you've forgotten your password, don't worry. Simply click on the ‘Forgot Password’ option on the login page. We'll then send you a password reset link to the email address associated with your account. Follow the instructions in the email to reset your password securely.

You can easily view your account's purchase history by accessing the 'My Account' section.

While it's technically possible to share login IDs within your organization, as a noteworthy aircraft spare parts distributor, we recommend against it. Having separate used IDs for each individual allows for better tracking of purchased products, enhances security, and ensures accountability for actions taken on the platform.

If you have any concerns or queries, please feel free to reach out to us via email at ecommerce@gfa.aero of by phone at . As prominent aviation parts suppliers, out dedicated customer support team is here to assist you and address any issues you may encounter promptly.

FAQ

Still Have Questions?

FAQ

What is the typical delivery time?

How does GFA ensure the safe delivery of hazmat chemicals during logistics Operations?

Are there any additional costs associated with the delivery?

What measures does GFA take to ensure regulatory complia process?

Can customers track the delivery status of their purchased parts ?

Can customers request specific delivery routes or preferences for their consigned inventory?

1. What are the accepted payment options?

2. Is there a preferred currency for making payments?

3. Are there any additional fees or charges associated with making payments, such as transaction or currency conversion fees?

4. How do I get an invoice or receipt for the payments?

5.How do I apply for a Credit Account?

6. What is the process for resolving payment disputes or issues, such as discrepancies in invoicing or unexpected charges?

1. Do you offer AOG services?

2. Are there any specific requirements or documentation needed to place an order?

3. What is the timeline for getting the order shipped on the same day?

4. Can I modify or cancel an order once it has been placed?

5.What are your line and purchase order minimums?

1. What is the refund policy?

2. How do I request a refund?

3. How long does it take to receive a refund?

1. Does GFA provide a warranty for products purchased through their online store?

2. Are there any special considerations or certifications required for purchasing hazmat chemicals through GFA's online platform?

3. How do I reprint product certifications?

1. How can I check the availability of specific aircraft pacts or components in GFA e-commerce?

2. How frequently is GFA's ecommerce updated to reflect stock availability?

3. What measures does GFA take to ensure the quality and airworthiness of the products sold in its e-commerce?

4. What certificates does GFA offer for the products sold through the e-commerce portal?

1. How do I create an account on the GFA e-commerce portal?

2. Is my personal information secure if I create an account?

3. Can I update my account information, such as multiple shipping addresses?

4. I forgot my password. How can I reset it?

5.How can I view my account's purchase history?

6.Can we share login IDs within our organization?

5.How may I contact you in case of any concerns?

Still Have Questions?